What is Dubai Way?
Dubai Way is the training and engagement platform for anyone who interacts with a tourist as part of their job. Having the correct knowledge and information about Dubai, it’s history, culture and heritage and excellent customer service skills are critical to delivering exceptional experiences for visitors to Dubai.
What courses are available on Dubai Way?
The Dubai Way training is completely online. It is video based learning with interactive activities and assessments throughout to verify your knowledge.
Are their courses for hotel staff?
In addition to Dubai Way courses, the platform does have additional courses such as: Food and Beverage Service, Improve your Beverage Skills, Front Office, Hospitality Management, Running Successful Events.
How can I register for Dubai Way?
if you are resident and working in Dubai, you can register for Dubai Way via your employer. Your employer should be a registered establishment with Dubai Way and they will be able to provide you with an establishment code. Once you have the establishment code you can register using your Emirates ID.
Is Dubai Way translated into different languages?
Dubai Way has subtitles to support learning available in Arabic, Hindi, Urdu, Bengali and Mandarin.
How long will it take me to complete the Dubai Way?
All courses on the Dubai Way platform are self-paced. Depending on how often you study you can complete the courses in a few hours, a few days or a few weeks, however each course is valid for 90 days.
When I finish the courses, what will I receive?
When you graduate each course a certificate is issued. You can download the certificate from the Dubai way platform.
Is there a cost to the Dubai Way and other courses?
Your employer will be responsible for the cost of the Dubai Way and other courses. You should talk with your employer who will provide you with the establishment code.
Is there a test via an assessment for the Dubai Way?
Yes, throughout the Dubai Way and the other courses there are various periodic checkpoints along the way to ensure that you are learning from the videos and have the information that will provide improved service for visitors to Dubai.
How often can I watch the videos in Dubai Way?
Once you have registered for a course, you can watch the learning videos as often as you need to. It is a good idea to take notes when you watch the learning videos as this will help you to learn the information and improve your knowledge.
Why is completing the Dubai Way important?
Tourism is a major contributor to Dubai and aims to become the most recommended destination. With more knowledge and information you will be better prepared to welcome tourists and to provide the very best tourism experience. The better the tourism experience, the more visitors will want to return, the more opportunities for all of us.
How often should I complete the Dubai Way?
Dubai is an exciting and dynamic city and there is so much to do, see and explore. The content of Dubai Way will be constantly refreshed and updated. Therefore the Dubai Way certificate will be valid for two years. After two years, it is very important to update your information and knowledge..